At Flavours Holidays, we pride ourselves in providing our customers with the best possible service. However, if you have any concerns about your holiday, please follow the guidelines outlined below.
Prior to your holiday: – In the event of any issues arising in advance of your holiday, please contact the Flavours Holidays Customer Experience Team at email@example.com with full details of your complaint. We will acknowledge your correspondence within 14 days of receipt and respond fully within 28 days* of receipt. (* UPDATE April 2020 – please note our complaint response timescale has been temporarily extended from 28 days to 56 days, due to the current unprecedented COVID-19 situation).
During / following your holiday: In the event of any problems arising during the course of your holiday, you must report it immediately to our representative on the holiday to allow Flavours the opportunity to resolve matters for you. Should you remain dissatisfied, you should file a written report, including clear details of what went wrong, and submit this to us within 28 days of your return at firstname.lastname@example.org.
No liability will be accepted for any complaint not reported to our representative at the time and / or intimated within 28 days thereafter.
We will acknowledge your complaint within 14 days of receipt and provide our full written response within 28 days* from receipt of your correspondence. (* UPDATE April 2020 – please note our complaint response timescale has been temporarily extended from 28 days to 56 days, due to the current unprecedented COVID-19 situation).