With over 20 years’ experience in travel this unprecedented situation is proving a challenge and finds everyone in uncharted territory and the Flavours team have been working hard to give comfort to all our guests during this time. Click here to find out more about the flexible booking policy for new holiday bookings.
The Flavours team are still here for you and our current working hours are as follows and you can now leave a message during those hours for the team to call you back:
Monday-Friday : 10am-4pm
Saturday and Sunday : Closed
Flavours Flexible Promise for all existing bookings
In a constantly evolving situation, flexibility is key and with this in mind and the comfort of our guests, we have now introduced ‘Flavours Flexible Promise’. This entitles you to move your deposit to an alternative holiday date or to a Flavours Travel Credit Note to the value of your payment(s) received thus far. Both options remain valid for 24 months.
For more information on Flavours approach to the current situation, please refer to our FAQs below:
Q1- Will I be able to go on holiday this year?
Both Italy and Spain have begun to release lockdown measures over the last few weeks. Airlines are planning to resume flights from July, possibly earlier. Our own conversations with our teams and suppliers have been positive and optimistic.
In recent weeks we have been working on our Flavours Safety First campaign in conjunction with our teams and partners , to ensure the highest levels of safety for our guests while they holiday with us. The safety of our guests is uppermost on our minds and we are adopting very strict measures to assure our guests that we are doing everything possible to give them peace of mind as they travel with us.
Q2- I am unsure if I want to go on my Flavours holiday?
We can understand that some guests may be considering not travelling, we have found that sentiment amongst guests often mirrors the tone of newspaper and TV coverage at any given point in this fast moving situation. Indeed when the crisis first emerged in Italy at the start of March was clear by the volume and tone of calls. Now, as Italy’s lockdown restrictions have been lifting, we have recently seen an increase in brochure requests and bookings for holidays later this Summer as people once again begin to have the confidence to think about travelling in the future.
Some of our guests have decided to move their booking to next year and if you would like to consider this, then please get in touch with the team and we will able to do this for you. For those guests who prefer to adopt a wait and see approach, then our new Flavours Flexible Promise is also available for added peace of mind.
Q3-What does this mean for my upcoming booking?
A. We want to provide you with your holiday at a time which is right for you. Therefore we have introduced the Flavours Flexible Promise which enables you to move your deposit to another holiday. Dates are live on the website for 2020 and 2021 and our online brochure is now available. Have a browse and get in touch and we can plan together your Flavours experience that you originally planned.
Q4-I don’t want to ever travel abroad again
We expect a number of guests may decide , due to their personal circumstances , not to travel abroad, however they would still consider a holiday within the UK. We already offer a number of UK holidays and you can find out more on our Staycations page . Have a browse through and get in touch with the team who will be delighted to help you with your UK holiday plans.
Q5- I don’t think I will get insurance for my holiday
Under EU arrangements, all UK travellers are still entitled to reciprocal health care whilst in Europe. We are also putting together a guide to travel insurance as a reference for our guests and this will be available shortly. As an example Sladin Travel Insurers are a specialist travel insurance, offering general travel insurance policy as well as policies for those with existing medical conditions they have advised that travel insurance is still available and that the costs are unchanged. No travel insurer will offer a new policy that covers coronavirus.
Q6- I would like a refund on my holiday?
When lockdown began we had lots of guests worried about us and our colleagues both here and Italy and Spain. We know that guests book not just a holiday with us, but are looking for a unique experience as they travel to our villas in Italy and Spain, meet up with our hosts , learn new skills and meet our trusted local partners be they chefs, wine growers, hosts and local people.
We have introduced the Flavours Flexible Promise for all our bookings and the majority of our guests who have had their holidays postponed agreed that the best thing is to rebook their holiday at a later date or get a Travel Credit Note. For some of our customers, while they appreciate we are continuing to work hard to provide holidays in the future, they now find they cannot go holiday with us and so want a refund on their booking. Based on guidance received to date, we would suggest that if you wish to pursue a refund then you should first of all contact your travel insurers, to discuss the cancellation terms of your travel insurance policy, as referenced within your Flavours booking terms & conditions.
We are able to provide you with the relevant information to send to your insurer to support you through the process and have done so for other guests who have been successful in this regard.