As we start to think of holiday plans for next year, your health and safety continues to be our top priority.
Our ‘Flavours Safety First’ campaign has been successfully launched, during our Autumn dates this year, as we have had the pleasure of welcoming our wonderful guests back to our beloved Italy. The overall feedback, we have received from those guests, has been amazing and we are delighted to hear that they have so enjoyed the true Flavours experience with us, whilst feeling so safe and well looked after by our amazing teams in Italy.
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Below are the questions we have been frequently asked by our guests.
Q1.Will I be able to go on holiday this year?
We are hopeful with the rollout of the vaccination programme along with the UK and other countries agreeing on travel policies, that we will be traveling again in 2021. The team at Flavours will continue to review and act upon the most up to date travel advice on a regular basis, both in the UK and in each of our destinations.
Q2. I’m due to travel in the future, can I cancel or postpone now ?
If you’ve booked a holiday under our Peace of Mind Guarantee, you have the flexibility of postponing your booking, at no additional cost, to an alternative date before the end of 2022. If there are any changes to your holiday cost (e.g. due to a change in location or you select a longer holiday duration), you will be responsible for any changes in cost in these circumstances.
If you decide to cancel your upcoming holiday and the FCDO has not advised against travel to your destination, then our standard booking and cancellation conditions will apply.
Q3. What happens if I am unable to travel because of a Covid related illness ?
If you become unwell or have to quarantine, as a result of COVID 19 within 14 days of your departure, you have the flexibility to move your booking to any future available date before the 31st of December 2022.
If your holiday date is otherwise proceeding as planned and you do not wish to move your booking to an alternative date, our standard cancellation charges would apply.
Q. Where can I find information about the measures I will need to undertake as part of the new traffic light system ?
We have included some helpful information below which explains what rules you will need to comply with under the most recent Government rules for travel.
|Passenger Locator Form||Yes||Yes||Yes|
|Pre-departure test before UK arrival||Yes||Yes||Yes|
|Managed Quarantine at hotel||No||No||Yes|
|Self-isolation||No||10 days||10 days|
|Test to release||No||Yes on day 5||No|
|PCR testing||On or before day 2 of arrival into the UK||On or before day 2 of arrival into the UK||On or before day 2 of arrival into the UK|
|Further PCR testing||No||On day 8||On day 8|
Q5. I don’t think I will get insurance for my holiday
Under EU arrangements, all UK travellers are still entitled to reciprocal health care whilst in Europe. We have also contacted a number of Insurance providers to gain information on what options there are for our guests. Staysure, one of the biggest in the UK, have kindly given us some insight into the world of Travel Insurance and you can watch an interview with our founder Lorne and their CEO, Ryan, where you’ll find answers to all the key questions.
Q6. What kind of health and safety precautions can I expect whilst I am on holiday ?
All of our holidays comply with the Covid-19 guidelines relevant to the region they take place in. We work very closely with our partners in each of our destinations to ensure you’re met with the highest safety standards.
The specific health and safety precautions you may be asked to observe whilst you are on holiday may vary depending on the choice of destination. Most destinations however, will observe social distancing and require you to wear a face mask in certain settings.
Q7.Who can I contact if I wish to discuss my booking in more detail ?
As always, our team is on hand to answer any queries you may have about your forthcoming holiday. If you have any specific questions or concerns, please contact the team on 0131 343 2500 or by email at firstname.lastname@example.org. In the meantime, please be assured we continue to closely monitor the most up to date travel advice and any significant developments in this regard will both be noted within our travel advice pages and in our ongoing discussion with guests.
Q8. Can I cancel my upcoming holiday
If you decide to cancel your upcoming holiday and the Foreign & Commonwealth Office has not advised against travel to your destination, then our standard booking and cancellation conditions will apply.