Page updated on 24th March 2020
Please note that due to the current coronavirus situation, Flavours have implemented internal measures to follow the rules and guidance from the Government and therefore we are all now working remotely. Rest assured that the team are working and communicating closely thanks to daily video meetings.
Our current working hours are as follows and you can now leave a message during those hours for the team to call you back:
Monday-Friday : 10am-4pm
Saturday and Sunday : Closed
With over 20 years’ experience in travel this unprecedented situation is proving a challenge and finds everyone in uncharted territory and the Flavours team have been working hard to give comfort to all our guests during this time.
Flavours Flexible Promise
In a constantly evolving situation, flexibility is key and with this in mind and the comfort of our guests, we have now introduced ‘Flavours Flexible Promise’ which will be available to you 31 days in advance of your original holiday date. This entitles you to move to an alternative holiday date or to a Flavours Travel Voucher to the value of your payment(s) received thus far. Both options remain valid for 24 months.
For more information on Flavours approach to the current situation, please refer to our FAQs below:
1. What happens if my travel plans are affected?
During these uncertain times, your travel plans may be affected due to circumstances out with all our control. if your holiday arrangements have been affected, we will get in touch and advise you of the options available to you. Our priority is, and will always be, to ensure the safety and well-being of our guests and Flavours team.
2. If my travel plans are affected can I re-book / postpone my holiday to a different date?
We find ourselves in an extraordinary situation which is very fluid and as such we are offering our guests who are travelling in the imminent to near future the flexibility to change or postpone their holiday. For more information on Flavours Flexibility Promise please see our section above.
3. What if I want to change my travel plans?
The situation is changing rapidly so it is too early to say whether or how your holiday may be affected by Coronavirus. Therefore, customers with future departure dates will need to wait to find out whether the advice changes and their holiday can continue as planned. Flavours has implemented a flexible travel promise for upcoming holidays and will be available to you 31 days in advance of your original holiday date.
4. I have a pre-existing medical condition and do not want to travel – can I get a refund if I cancel my holiday?
You are free to make the choice not to travel. If your GP has advised that you do not travel, and provided you with official documentation to confirm this, then do get in touch and we can provide you with a cancellation letter for you to send to your insurer. Please note you will need to check the terms of your travel insurance policy to see if you can claim any cancellation charge back.
5. I am unable to travel due to FCO travel advice, what does this mean for my holiday?
6. Am I entitled to a refund?
At Flavours, we have more than 20 years of experience in unexpected disruptions from ash clouds to the financial crisis to Brexit, even for us we find ourselves in uncharted territory. If you are due to travel in the next 31 days, we are currently offering our guests the promise of a travel credit voucher to the value paid to date valid for 24 months or moving your holiday to an alternative date.
Package Travel rules and regulations were designed to cover normal trading circumstances. The coronavirus outbreak is unprecedented and travel companies find themselves in extreme situations. Advice to travel companies, regarding adherence to regulations regarding the option of refunds, is currently under discussion between the Government and the travel industry.
Therefore, we are currently not offering refunds at this moment, but will continue to monitor the situation.
7. My holiday is in 10 weeks’ time and therefore my balance is due, what should I do?
Due to the ever-evolving situation, Flavours are postponing balance payments until further notice and we will keep our guests updated on any changes in approach.